Frequently Asked Questions

Find a collection of some of the most frequently asked questions and their solutions below.

Changing/Cancelling Orders

If you would like to change or cancel your order after submission, then please contact our Customer Service Department immediately atsupport@dita.com. Please Note: we process your orders as quickly as possible and cannot modify/cancel orders after they’ve been packed for shipment.

Shipping

Yes, we offer worldwide shipping. Delivery times and fees vary by location.

UK orders typically arrive within 2–4 working days. International shipping may take 5–10 working days depending on destination.

Yes. You can return unused, undamaged items in their original packaging within 14 days. See our Returns & Exchanges page for more.

Product

Yes, our designs are crafted to be gender-neutral and suit a range of face shapes.

Currently, our frames are sold without prescription lenses. However, they are designed to be reglazed by your local optician.

Where stated, a frame is plated from 18-carat rose gold — a sophisticated blend that delivers both elegance and durability with its warm, distinctive tone.